214 West 39th Street
New York, NY 10018
M-F 9:00am – 6:00 pm EST
E: [email protected]
Alarashirt.com is provided and operated by Alara Shirt LLC.
Consent-By using and shopping at our Site, you agree and accept to our collecting and using your personal information in the manner as described in this policy.
What information we collect from our visitors and shoppers:
The amount and type of information we collect varies depending on how you use the Site and its various features and navigations. In particular, when you visit the Site, you provide us which various information which includes personal information that you choose to disclose, and information with respect to how you use the Site, which we collect for statistical analysis after you have interacted with our Site.
With respect to personal information, you may provide including your email address, your telephone number, your address, credit card information and other payment platforms, product preferences, and any other information that you voluntarily provide when using the Site. Voluntary information may include setting up an account, ordering products, signing up for emails alerts and promotions or contests which we may occasionally offer, questionnaires and surveys. We collect and store email address from customers and in order that we may communicate with our customers and potential customers. This is done in order to communicate about new products, promotions, fashion tips, events, etc. which we believe will be of interest to our customers. If at any time you wish to be removed from Alara's email list you only need to click the "unsubscribe" link on the bottom of our emails.
We do not collect personal information from children-Children under the age of 13 are not the target audience of Alara. To protect their privacy, we prohibit solicitation of personal information from such children. If you are under the age of 13, please do not submit your email address or any other information to our Site.
Disclosure for legal purposes-We reserve the right to disclose any personally identifiable information or other information we may collect through the use of our Site, if required to do so by law or to comply with legal process served upon us, or in an emergency to protect the health or safety of the users of the Site or the general public.
How do we protect your information ?- Alara incorporates a number of procedures to safeguard the security and confidentiality of your personal information, including Secure Sockets Layer ( "SSL") for all financial transactions executed on the Site. Additionally we take steps to protect your personal information in our facilities. Access to your personal information is restricted to only certain key employees and management and accessed information is limited to only the task needed to to be performed.
What else should you know about your privacy ?- As detailed above, while we do our utmost to secure your personal information, we ask that you also take responsibility in protecting your information with respect to secrecy of your password and account information. Please be careful and aware when you are online.
Should you have any questions, please contact Alara at "[email protected]" or call costomer service at 855-997-9400.
Alara wants you to be 100% satisfied with your purchase. If for any reason, you need to exchange or return for credit a purchase; please follow the simple instructions :
Returns are accepted within 15 days of the receipt of your order. Alara will pay the freight for the return and credit back the ground service shipping charges.
Shirts must be returned in the same condition as you received them-unworn, unwashed, undamaged, and with all the original tags, labels and packaging.
Repack the item(s) which you want to return in the original box received, if possible and practical. Please enclose either the original packing slip or a copy with the return. Carefully tear off the free return shipping label and properly affix it to the outside of the carton.
Drop the parcel off at a UPS store location or call 1-800-742-5877 to schedule UPS to pick up your return.
Once your parcel is received at our distribution facility, it will be processed within 5 days.
The cost of the merchandise and the shipping charges will be refunded to the credit card which was used in connection with the purchase, or if Pay Pal was used, then the credit will be processed through Pay Pal.
If you have any questions about your return or exchange, please contact Alara Customer Service at [email protected] or 855-997-9400
It is important to properly launder your shirts to prolong their lifespan and retain their crisp new look, feel and comfort.
Laundering your shirts at home :
--remove collar stays.
--unbutton all buttons and best to turn the shirt inside out as this will protect the buttons from damage against the steel drum.
--Pre-treat, with a stain lifter, any stained or excessively soiled areas especially around the inside of the collar and cuffs. follow the directions on the stain lifter which normally requires a soak period of 5-10 minutes before the wash process. Use non-chlorine bleach if needed.
--Machine wash using the gentle cycle selecting warm water for white shirts and cold water for colored shirts. This will allow maximum cleaning with minimum shrinkage.
--Do not tumble dry as will cause excessive shrinkage. Best to hang and allow to dry naturally until damp.
--For best and easiest results we recommend that the shirts be ironed while still damp. Use the "cotton" setting on the iron and do not use the steam bursts on the iron; instead have a spray bottle ready to re-dampen spots where you may have pressed in a crease. Once ironed, hang to cool, reinsert collar stays, and the shirt is ready to be worn or returned to the wardrobe.
--We recommend that little or no starch be used as starch tends to change the natural suppleness and breath ability of the fine Egyptian cotton.
Laundering at a commercial cleaner :
--Remove collar stays.
--Instruct the cleaner to use light or no starch, as heavy starch will take away the soft hand feel and comfort of Egyptian cotton.
AFTERCARE FOR ALARA SILK TIES
--Only professionally dry clean.